FREQUENTLY ASKED QUESTIONS

What services does Stuff Kali offer?

Stuff Kali provides premium gifting and styled experiences, including flowers, gift hampers, personalized gifts, event décor, surprise setups, picnics, and corporate gifting.

How far in advance should I place my order or book a décor service?

Gift orders can often be placed on short notice, while décor and experience bookings require advance notice (a week prior) to allow for proper planning and preparation.

Can I personalize my gift or décor experience?

Yes. Most of our gifts and décor services can be personalized with custom messages, styling preferences, and optional enhancements to suit your occasion.

What happens if something goes wrong with my order or setup?

If there is an issue with your order or service, contact us promptly. We will review the situation and work toward a fair resolution in line with our policies.

Do you deliver outside Nairobi or offer nationwide services?

Yes. We offer nationwide delivery for gifts and provide décor and experience services within selected locations, subject to availability and logistics.